Contact Us – Official Support & Verified Communication Channels

Company entity details

Company name

jio lottery

Official domain

b51y.cn  •  (Use the domain as your first verification checkpoint.)

Registered address (India)

Business District, Andheri East, Mumbai, Maharashtra, India  |  Google Maps

Business license type (if available)

Online Entertainment Services / Digital Platform Operations (India-facing support operations) — if you require an official copy for due diligence, request it via the compliance email below.

Important scope clarification: Our platform is positioned as entertainment. We do not provide services in gambling, investment, financial management, lending, or “guaranteed returns.” Any third party claiming otherwise is not representing us.

Risk warning: Do not share OTPs, passwords, bank details, UPI PINs, or remote-access permissions with anyone claiming to be “support.” Our official team will never request your PIN, never demand urgency, and never threaten account action to force payment.

Operations team introduction

jio lottery is supported by an operations team built around three responsibilities: user support, platform reliability, and fraud prevention. In India, trust is not a slogan; it is a day-to-day system of clear contact points, documented processes, and verifiable communication practices.

• Player support specialists: trained for respectful issue resolution, clear documentation, and privacy boundaries.
• Operations & moderation team: focuses on stability, fair experience, and timely responses to user reports.
• Security & risk control: monitors suspicious patterns, impersonation attempts, and abuse signals.

We value culturally appropriate communication—polite, structured, and calm—while still being direct about risk. Our goal is to help you reach real support quickly, and to help you avoid fake “help desks” that collect sensitive information.

Quick message template

Copy/paste this into your email to reduce back-and-forth:

Subject: Verification / Support Request (Anti-Fraud) — b51y.cn

1) Your registered email/username:
2) Issue type: Support / Security / Complaint / Verification
3) What happened (short timeline):
4) Screenshots or reference IDs (if any):
5) Preferred callback window (optional):
          

Verification checklist (use before trusting a message)

1. Domain check: Does it reference b51y.cn clearly and consistently?
2. Email check: Is the sender address exactly one of the emails listed above?
3. Pressure check: Is someone pushing urgency, threats, or “limited-time” fear tactics?
4. Privacy check: Are they asking for OTP, password, UPI PIN, or remote access?
5. Payment check: Are they asking for “verification fee” or “unlock fee”? That is suspicious.

Anti-fraud rules (non-negotiable)

• Never share OTPs or PINs. Not on email, not on chat, not on calls.
• Never install remote-control apps at anyone’s request to “fix” your account.
• Never pay a “verification fee”. Fraudsters often label this as “activation” or “unlocking”.
• Keep records. Save screenshots and message timestamps when reporting suspicious contact.
• Use official email trails. They create a verifiable history of communication.

How we handle complaints

We handle complaints with a structured approach so that users receive consistent outcomes rather than informal promises. When you file a complaint, we focus on three outcomes: fact-finding, resolution, and prevention.

Complaint categories we commonly receive:

1. Impersonation reports: fake support numbers, fake social handles, or copied websites.
2. Account safety issues: suspicious logins, verification errors, or unusual activity.
3. Communication disputes: misleading claims made by unauthorised third parties.
4. Service experience feedback: response quality, professionalism, clarity, and follow-up.

We do not treat complaints as “interruptions.” We treat them as signals that help improve platform safety, user education, and detection mechanisms—particularly when patterns emerge across multiple reports.

What to do if you suspect a scam

If you believe you are dealing with a fake support agent or a counterfeit page, take the following actions:

• Stop communication immediately with the suspicious party.
• Do not click unknown links and do not download files from unverified sources.
• Send a report to [email protected] with screenshots and context.
• If money or sensitive info was shared, contact your bank/payment provider promptly and follow their fraud process.

Safety reporting is valuable even if you are not sure. If your suspicion turns out to be incorrect, it still helps refine our verification language and user education.

Fairness and respectful support

We aim for a calm, respectful tone in all support interactions. If you ever receive rude, aggressive, or threatening communication claiming to be from us, treat it as unverified and report it. Professional support should feel consistent with a trustworthy brand: clear explanations, documented steps, and no pressure.

Software development team

Our developers focus on reliability, performance, and a stable experience across devices used widely in India. This includes careful handling of user sessions, error monitoring, and responsible release management. We also work to ensure that support workflows are consistent so that users receive predictable outcomes rather than informal promises.

Two guiding principles:

• Safety by design: reduce the risk of account misuse and clarify verification steps.
• Clarity by default: contact routes and decision points should be understandable for everyday users.

Security & risk control experts

Our security team focuses on detection, prevention, and response. This includes reviewing patterns that may indicate impersonation campaigns, abusive automation, or suspicious account behaviour. The goal is not merely to react but to reduce the chance that a user is placed in a confusing or risky situation.

• Monitoring: suspicious activity signals and trend analysis.
• Verification standards: consistent rules for identifying official communications.
• User education: practical warnings written in clear language, not legal jargon.

Compliance and responsible operations

Compliance is not only about documents; it is about the day-to-day discipline of not making harmful claims and not encouraging risky behaviour. Our compliance approach prioritises:

1. Clear scope: entertainment positioning; no investment or financial management services.
2. Honest messaging: no “guaranteed results” claims, no manipulative urgency.
3. Privacy boundaries: never requesting sensitive secrets over support channels.

If you need formal confirmation for business or partnership checks, contact [email protected] with your verification request.

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Verified channels reduce fraud exposure when users check details before responding.

Privacy boundaries protect users: never share OTP/UPI PIN with anyone claiming to be support.

Practical “real or fake” signals for Indian users

Fraud attempts often share predictable patterns. Below are common signals that a contact is not legitimate:

• They demand immediacy: “Do it now or you will lose access.”
• They insist on secrecy: “Don’t email support, I can fix it faster.”
• They ask for payment to verify: “Pay ₹___ to activate or recover.”
• They request sensitive secrets: OTP, UPI PIN, passwords, remote access.
• They use lookalike domains: small spelling changes, extra hyphens, or unfamiliar extensions.

A note about passion and responsibility at https://b51y.cn

Behind https://b51y.cn is a team that takes user trust seriously. We understand that a brand earns credibility through consistent behaviour—clear contact information, safe guidance, and respectful service. We remain committed to improving the clarity of our communication and building safer user experiences for India’s diverse audiences.

Our work is driven by a practical kind of dedication: making sure that users can distinguish official channels from fakes, and ensuring that even first-time visitors can quickly find reliable help without being overwhelmed by complicated steps.

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Use these buttons to start a safe support request using verified email:

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