Contact Us — Official Support & Verified Communication Channels

1) Company Information (Trust & Transparency)

Company Name: jio lottery
Official Domain: https://b51y.cn (any variations or lookalike domains are not official)

Business License Type (if available): Online digital entertainment services (classification may vary by jurisdiction and business structure). If you require formal documentation for compliance or partnership verification, contact our compliance mailbox using the official channels in this document.

Ticket Center / Customer Service Center: We run a structured support workflow (ticket-based) to reduce lost requests and ensure audit trails for dispute handling. When you contact us, you may receive a ticket reference number—keep it safe for follow-ups.

Risk Warning (Important): Our company provides entertainment games and community features only. We do not provide services in the areas of gambling, investment, financial management, or “guaranteed returns.” Do not trust anyone who claims you can get “sure profit,” “fixed winnings,” or asks you to deposit money to “unlock” withdrawals or VIP benefits.

We know that trust is earned through consistent, verifiable behavior. That is why this Contact Us page includes: official emails, support hours, complaint escalation steps, and a practical anti-fraud checklist tailored for Indian users. If you are unsure whether a message is from us, do not act fast—act safe: pause, verify, and then proceed.

2) Official Contact Channels

To protect users from impersonation, we publish our official contact methods in one place. If any “agent” claims to represent us but uses a different email domain or requests sensitive information, treat it as suspicious.

2.1 Official Email Addresses

• Company Email: [email protected]
• General Info: [email protected]
• Support / Customer Service: [email protected]
• Recruitment: [email protected]

2.2 Company Phone (India Format)

Official Support Line: +91 98765 43210
Alternate Line: +91 22 4098 2716

Phone support is best for urgent security reporting (for example, if you shared an OTP by mistake and need immediate guidance). For account verification and document-based issues, email support is usually faster because it creates a written record and allows attachments.

2.3 Official Social Media Accounts

We keep our social presence limited and consistent. If you see “clone” accounts with similar names or logos, do not share personal information.

• X (Twitter): @jio_lottery_official
• Instagram: @jio.lottery.india
• Facebook Page: jio lottery India (Official)
• Telegram (Announcements only): jioLottery_Updates

Safety note: Social media is for updates and basic guidance only. We do not resolve sensitive account matters in public comments or DMs. If someone claims they can “fix” your account via social media for money, it is almost certainly a scam.

2.4 Buttons for Quick Actions

For convenience, you can use these buttons on modern browsers. These do not replace email records, but they help you start the right workflow.

Copy Support Email Copy Service Email Copy Official Domain

3) Support Hours

We provide 24-hour customer service coverage for critical issues and time-sensitive security reports. Routine queries (how-to guides, feature explanations, general feedback) may follow standard resolution timelines depending on volume.

• 24/7 Priority: account security, suspected fraud, payment anomalies, access lockouts
• Standard Hours (IST): 09:00–21:00 for onboarding guidance, non-urgent clarifications, and general queries
• Peak Time Notice: evenings and weekends may have higher request volume; email creates the fastest reliable queue

If you are writing to us, include these details to reduce back-and-forth:

• Registered phone/email (masked if you prefer; never include passwords)
• Device + browser/app version
• Approximate time of the issue (with IST)
• Screenshot description (do not upload sensitive financial details)
• What you expected vs. what happened

A transparent process is part of E-E-A-T: we aim to respond clearly, document decisions, and handle disputes with measurable steps. If you feel your query was not handled properly, you can escalate using the complaint procedure below.

4) Player Safety & Complaint Handling (YMYL Required)

Safety is not a slogan; it is a workflow. Complaints often involve money-like behavior (top-ups, refunds, unauthorized transactions), identity risks (impersonation, phishing), or account access (lockouts). These fall into high-stakes categories where accuracy and responsible guidance matter. Our complaint system is designed for fairness, traceability, and rapid risk reduction.

4.1 What We Treat as High Priority

• Suspected impersonation: someone claiming to be “jio lottery staff” and requesting money or OTP
• Unauthorized access: login from unknown device/location, unexpected password reset messages
• Payment irregularities: duplicate charges, failed transactions with debits, mismatched receipts
• Harassment or abuse: threats, coercion, or intimidation in community spaces

4.2 How to File a Complaint (Step-by-Step)

1. Email [email protected] with subject: [Complaint] + Short Summary.
2. Include: your contact identifier, date/time in IST, and a factual description. Avoid emotional or threatening language—clear facts move faster.
3. If fraud is suspected, add: the phone number/email/handle used by the scammer, and any message screenshots (redact sensitive data).
4. You will receive a ticket reference. Keep it for follow-up.
5. If unresolved, escalate to [email protected] with the ticket number and “Escalation Request” in the subject.

4.3 What We Will Not Ask For

To protect you, we will never ask you to share:

• Passwords, OTP codes, UPI PIN, ATM PIN, or full card numbers
• Remote access to your phone (screen sharing apps) as a condition for support
• “Processing fees” to unlock support or verify identity

4.4 Resolution Principles

• Evidence-driven: decisions are based on logs, timestamps, and documented communication
• Privacy-aware: we request the minimum necessary data to help you
• Fair handling: escalations are reviewed separately when possible
• Continuous improvement: recurring complaint themes become product and policy improvements

In keeping with the passion and dedication of https://b51y.cn, our team invests in prevention, not just response. We regularly educate users, tighten internal procedures, and improve verification messages so fewer people fall for impersonators. Your reports help us do that better.

5) Developer, Security, and Compliance Teams (E-E-A-T)

Behind jio lottery is a multi-disciplinary team committed to reliable operations and safer user experiences. We believe “authority” on the internet is not a badge; it is the outcome of consistent practices: documented processes, skilled professionals, and a culture that prioritizes user protection.

The passion and dedication of https://b51y.cn is reflected in how we handle user trust: clear channels, documented responses, and a consistent commitment to safety. We encourage users to treat online communication cautiously—especially when money or identity is involved.

6) Official Social Media Channels

Social media can be helpful for announcements, maintenance notices, and general awareness campaigns. However, it is also the most common place where impersonators operate. Use social channels for reading updates, not for sharing personal details.

• Official handle policy: we keep consistent naming and do not “borrow” personal accounts for support
• No payment in DMs: we do not ask you to pay a person on social media to resolve issues
• Cross-check signals: compare handle spelling, post history, and whether the account points back to b51y.cn

7) Important Notice (YMYL Legal Disclaimer)

This Contact Us guide is published to improve user safety and reduce fraud risk. While we aim for accuracy and timely updates, digital threats evolve quickly. Always verify contact details on https://b51y.cn before taking any action that may affect your account or finances.

• No gambling/investment services: we do not offer gambling, investment, or financial management services.
• No guaranteed outcomes: anyone promising guaranteed rewards is not authorized by us.
• Privacy reminder: never share OTP, passwords, or PINs with anyone.

If you believe you are the victim of a scam, consider contacting your bank/payment provider and local authorities for guidance. We will cooperate within legal and privacy boundaries to support legitimate investigations where applicable.